Become a certified Conversation Designer

Make sure you understand all crucial aspects of human-centric and engaging conversation design and the conversation design process. Make yourself stand out with the industry recognized certificate.

  • Boost your knowledge
  • Showcase your expertise
  • Save $195

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Why become a certified Conversation Designer

In the next few years, companies all over the world will be in need of conversation designers. However, conversation design is a serious and new profession and it’s therefore important to ensure quality across the industry.

The Robocopy Conversation Design Certificate is recognized throughout the industry. It tells employers that you can responsibly design interactions for conversational interfaces like chatbots and voice assistants.

I just landed my next job for a chatbot implementation. Thanks in part to your training, I have been able to convince them, thank you!


Sander, Chatbot Implementation Specialist at ChatFlow

Who it’s for

The Conversation Design Certification is recommended for everyone working with chatbots, voice assistants or conversational AI, or looking to get some traction in that field.

Most of our certified conversation designers have a background in UX, writing, UI, product design, content management, marketing or customer service.

Our students work for brands like

What you will get

Combining your Conversation Designer certfication with a subscription to the online training, gives you the best of both worlds.

  • Access to the full library
  • Over 80+ lectures
  • Defined materials to prepare you for the CXD certification
  • Retake at NO additional costs
  • Direct access to all newly created content
  • Examples and hands-on advice
  • Downloadable templates and canvasses
  • Invites to community webinars and virtual meetups
  • Access to the exam with personalized link
  • Certificate that is recognized by industry leaders and leading enterprises
  • Increase your discoverability for potential employers
  • Access to exclusive community for certified conversation designers
  • Early bird access to all (virtual) events and webinars

What you will learn

Conversation Design Fundamentals
  • How to write prompts
  • Understanding Scenario's
  • Error Handling
  • Misrecognition
  • And many more
Conversation Design Process
  • Identify User Persona
  • User Needs
  • Bot Needs
  • Flowchart
  • And many more
Conversation Design for Increasing Motivation
  • Simple Question
  • Small Commitments
  • Social Proof
  • Loss Aversion
  • And many more
Personality Content
  • How to write jokes
  • Easter Eggs
  • Seasonal Content
  • Curated Content
  • And many more

Certificate only

Although it is highly recommended, it is not mandatory to complete the online training before taking the exam. If you already completed your training or are confident enough in your skills, you can take the exam whenever you feel ready.

Discover the Conversation Design certification