Become a certified Conversational Expert

Learn all you need to know to support the conversational team and help bring conversation design to the next level. The course materials are carefully developed to best prepare you for the exam and support you in your daily work as a Conversational Expert.

  • Boost your knowledge
  • Showcase your expertise
  • Save $195

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Why become a certified Conversational Expert

With your certification, you assure the industry of the skills and knowledge needed to take conversation design to the next level. You can support other Conversation Designers and team members with expert rewrites, making sure that the bot persona is in line with the brand and other strategic decisions.

Interesting and useful to dive into the world of conversation design. I discover more and more that it really is an expertise. The video lectures are easy to follow and the method very applicable to use on the job right away.


Dewi, Manager Digital Service

Who it’s for

This certification is well suited for certified Conversation Designers or other professionals that are strong writers. You have to understand tone-of-voice, consistency, and be interested in psychology. Most Conversational Experts have a background in copywriting, communication, marketing, or screenwriting and fiction.

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What you will get

Combining your Conversational Expert certfication with a subscription to the online course, gives you the best of both worlds.

  • Access to the full library
  • Over 80+ lectures
  • Defined materials to prepare you for the CE certification
  • Retake at NO additional costs
  • Direct access to all newly created content
  • Examples and hands-on advice
  • Downloadable templates and canvasses
  • Invites to community webinars and virtual meetups
  • Access to the exam with personalized link
  • Certificate that is recognized by industry leaders and leading enterprises
  • Increase your discoverability for potential employers
  • Access to exclusive community for certified conversation designers
  • Early bird access to all events, (virtual) meetups and webinars

What you will learn

Conversation Design Fundamentals

With subjects like:

  • How to write prompts
  • Understanding Scenario's
  • Error Handling
  • Misrecognition
  • And many more
Conversation Design Process

With subjects like:

  • Identify User Persona
  • User Needs
  • Bot Needs
  • Flowchart
  • And many more
Conversation Design for Increasing Motivation

With subjects like:

  • Simple Question
  • Small Commitments
  • Social Proof
  • Loss Aversion
  • And many more
Personality Content

With subjects like:

  • How to write jokes
  • Easter Eggs
  • Seasonal Content
  • Curated Content
  • And many more

Certificate only

Although it is highly recommended, it is not mandatory to complete the online training before taking the exam. If you already completed your training or are confident enough in your skills, you can take the exam whenever you feel ready.

Discover the Conversational Expert certification