Conversation Design for Customer Service

Are you designing chatbots or voice assistants that help customers find answers or get things done? This course contains all you need to design natural helpful, emphatic dialogues.

Where to apply

  • Conversational FAQ's
  • Troubleshooting and problem solvers
  • Transforming web forms into natural conversations
  • Sending service messages through chatbots

What you will learn

  • The structure of a customer service dialogue
  • Empathy
  • Managing negative emotions
  • Handovers
  • Bot introductions
  • Service bot persona

When will we launch?

We are working hard to create the video lectures, quizzes and other materials. We expect to launch at the end of March 2019.

For the latest information about launch and other inquiries or suggestions, feel free to contact [email protected]

Early bird discount

Send an email to [email protected] to receive a personal coupon code for 10% discount. Don't tell anyone 😉.