After completing this course, you will be able to write natural dialogue for chatbots and voice assistants using the conversation design process.
Do you want to subscribe as a team? We can send you an invoice and individual codes that your team members can use to get access.
Contact [email protected] for information about group enrollment.
You will get a grip on this emerging field and learn how organizations can benefit from chatbots and voice assistants. You will understand the psychology behind conversations, and more importantly, how technology, psychology, and language work together in conversation design.
Good conversation design starts with an extreme human-centric process. With respect for the technology and business operation, you'll learn how to craft a bot persona that delivers value to both the user and the organization. You'll learn how to create sample dialogues that resonate with users and give them a good experience. You'll learn to systematically make your dialogues better using expert rewrite sessions and Wizard-of-Oz testing. And finally, you'll learn to create a deliverable with copy for intent recognition, edge cases and repair flows.
Learn the copywriting techniques that are essential to create dialogue that sounds human instead of robotic. Learn how to write prompts and use discourse markers to minimize the cognitive load of your user. Understand when to use explicit and implicit confirmations and write repair prompts for situations in which the bot can’t make sense of the user’s input. Make your conversations humanlike by applying tapering, variety, and other techniques that we as humans use all the time.
In this course you'll learn how to work voice first. This is similar to how visual designers work mobile first to make sure their designs work across all devices. Working voice first ensures that your conversations work across all platforms, for both chatbots and voice assistants.
As conversation designers, it's valuable to able to work across all platforms and with all technologies. We work closely with tech partners to make sure that you're trained to work with all systems. After this course, you'll know how to navigate their respective requirements and limitations, both current and potential.
We'll constantly update the latest cheat sheets, canvases and process flows.
Hans van Dam is co-founder of Robocopy and the Conversational Academy. His goal is to develop and promote the role of the conversation designer. He develops curriculum for the Conversational Academy, lectures at multiple universities, and speaks often at conferences around the world.
This course is for everyone involved with the user experience around chatbots and voice assistants. Among our participants are: