Join 8 inspiring webinars and learn the latest writing techniques for chatbots and voice assistants. You won't get feedback on your own case and homework as in the full version, but the founders of Robocopy will share their insights during the live interactive sessions.
Introduction to the webinar series | The role of the conversation designer | Psychology of conversations: the cooperative principle | The conversation process: a human-centric approach
Why we need to create a bot persona and how it makes conversation design more natural | Differences between brand identity and bot persona | A step by step guide to use the bot persona canvas
A human-centric approach: user persona, user needs and user context | The Conversation Design Canvas: a handy tool to prepare your sample dialogue | Do's and don'ts when creating sample dialogue | Turn-taking: how to improve your sample dialogue
What are flowcharts in conversation design? | What are the tools to create flowcharts? | Turn your sample dialogue into a flowchart | Happy flow vs long tail: how to efficiently dedicate your time
Learn to write copy for situations when the conversation goes wrong: No input | No match | Misrecognitions | Task failure | Disambiguations
Learn fundamental techniques to make conversations efficient and natural, including: Explicit and implicit confirmations | Acknowledgements | Discourse markers | Variety | Design for frequency
Learn techniques that are specific for voice assistants, including: Bot introductions | Confirmations in voice | Presenting lists | One breath test
These techniques are also useful for chatbots and multimodal bots.
Learn techniques that are specific for chatbots, including: Using button and quick replies | Disambiguations | Presenting hyper links | Jenga technique
Co-founder of Robocopy and the Conversational Academy. His goal is to develop and promote the role of the conversation designer. He develops curriculum for the Conversational Academy, lectures at multiple universities, and often speaks at conferences around the world.
Psychologist, conversation designer and co-founder of Robocopy. He is responsible for developing the course curriculum and is the creative director of the Robocopy conversation design team, designing voice and chat experience for a broad portfolio of clients.
The course really helped me understand how to improve my approach to onboarding new customers, writing prompts and responses in a much more conversational manner than I had been doing before.
Matthew, Sr. Full Stack Web Developer