Live Webinar Series
Join 8 inspiring webinars and learn the latest writing techniques for chatbots and voice assistants. You won't get feedback on your own case and homework as in the full version, but the founders of Robocopy will share their insights during the live interactive sessions.
Overview live webinar series
Introduction to conversation design
25th of June & 1st of July - 7:00 pm - 8:00 pm (GMT+2)
Introduction to the webinar series | The role of the conversation designer | Psychology of conversations: the cooperative principle | The conversation process: a human-centric approach
Create a bot persona
2nd of July - 7:00 pm - 8:00 pm (GMT+2)
Why we need to create a bot persona and how it makes conversation design more natural | Differences between brand identity and bot persona | A step by step guide to use the bot persona canvas
9th of July - 7:00 pm - 8:00 pm (GMT+2)
A human-centric approach: user persona, user needs and user context | The Conversation Design Canvas: a handy tool to prepare your sample dialogue | Do's and don'ts when creating sample dialogue | Turn-taking: how to improve your sample dialogue
16th of July - 7:00 pm - 8:00 pm (GMT+2)
What are flowcharts in conversation design? | What are the tools to create flowcharts? | Turn your sample dialogue into a flowchart | Happy flow vs long tail: how to efficiently dedicate your time
23rd of July - 7:00 pm - 8:00 pm (GMT+2)
Learn to write copy for situations when the conversation goes wrong: No input | No match | Misrecognitions | Task failure | Disambiguations
Conversational Copywriting Techniques
30th of July - 7:00 pm - 8:00 pm (GMT+2)
Learn fundamental techniques to make conversations efficient and natural, including: Explicit and implicit confirmations | Acknowledgements | Discourse markers | Variety | Design for frequency
Copywriting Techniques Voice
6th of August - 7:00 pm - 8:00 pm (GMT+2)
Learn techniques that are specific for voice assistants, including: Bot introductions | Confirmations in voice | Presenting lists | One breath test
These techniques are also useful for chatbots and multimodal bots.
Copywriting Techniques Chat
13th of August - 7:00 pm - 8:00 pm CET (GMT+2)
Learn techniques that are specific for chatbots, including: Using button and quick replies | Disambiguations | Presenting hyper links | Jenga technique
Principles in this course have worked for brands like...
Hans van Dam
Co-founder of Robocopy and the Conversational Academy. His goal is to develop and promote the role of the conversation designer. He develops curriculum for the Conversational Academy, lectures at multiple universities, and often speaks at conferences around the world.
Psychologist, conversation designer and co-founder of Robocopy. He is responsible for developing the course curriculum and is the creative director of the Robocopy conversation design team, designing voice and chat experience for a broad portfolio of clients.
The course really helped me understand how to improve my approach to onboarding new customers, writing prompts and responses in a much more conversational manner than I had been doing before.
Matthew, Sr. Full Stack Web Developer
Details about the webinar
- There are 8 live lessons of 60 minutes, accessible via any web browser after payment is received
- During the lessons you can ask questions via chat
- The webinars will be recorded and uploaded to the platform, so you don't have to miss anything
- There is no certification just for the webinar. Enroll the Conversation Design course to earn your certificate
- The listed price is ex. VAT. If applicable, enter your VAT-ID during check out for deduction.
Frequently Asked Questions
StartWebinar #1 - Introduction to conversation design (62:40)
StartWebinar #2 - Creating a bot persona (62:21)
StartWebinar #3 - Sample dialogue (63:44)
StartWebinar #4 - Flowchart (61:58)
StartWebinar #5 - Repair flow (63:09)
StartWebinar #6 - Conversational copywriting techniques (63:40)
StartWebinar #7 - Copywriting techniques voice (49:58)
StartWebinar #8 - Copywriting techniques for chat (60:54)